Privacy Statement
Elegart Print Ltd, trading as Ascent Print, collects and holds personal information in the course of quoting, making and supplying decorated glass and ceramic goods. This statement says what we collect, why, who sees it, and your rights. We handle personal information under the Privacy Act 2020.
WHO WE ARE
Elegart Print Ltd, trading as Ascent Print
12D Homestead Drive, Stonefields, Auckland 1072, New Zealand
sales@ascentprint.co.nz, (09) 570 1865
WHAT WE COLLECT
Contact details: your name, business name, role, email address, phone number and delivery and billing addresses.
Order information: quotes, orders, artwork you send us, proofs, samples, approvals, delivery details, invoices, payments and any claims or correspondence about a job.
Account information, for customers who open a credit account: trade references, credit history and the details on your credit application, including any guarantor's details.
Website information: the pages you visit, the browser and device you use, your IP address and the time of your visit, collected by cookies and server logs.
We do not collect or store credit or debit card numbers. Payments are made by direct credit to our bank account.
HOW WE COLLECT IT
Directly from you, when you request a quote, place an order, send artwork, open an account, call or email us, or contact us on social media. For account customers, also from credit reporting agencies and the trade references you give us. From our website, automatically, as described under Cookies below.
You can choose not to give us information, but we may then be unable to quote, supply or open an account for you.
WHY WE USE IT
To quote, make, deliver and invoice your order, and to keep a record of what was agreed, including the terms, proof and sample you approved.
To manage your account, assess credit, send statements and reminders, and recover amounts owed.
To answer your enquiries and resolve any claim.
To tell you about our products and services where you have agreed to hear from us. Every marketing email carries an unsubscribe link, and we stop when you ask.
To run, secure and improve our website and our systems.
To meet our legal obligations, including tax and record-keeping.
WHO WE SHARE IT WITH
We do not sell personal information. We share it only with:
The people who help us run the business: our website host, email and document services, the cloud database that runs our quoting and production system, our accountant, our bank, and couriers and freight companies, each only as far as their job needs.
Credit reporting agencies and trade references, for account customers, to assess and report on creditworthiness, under the Credit Reporting Privacy Code.
Debt collection agencies and our legal advisers, where an account is overdue.
Anyone the law requires us to give it to.
Our service providers hold information on our behalf and may use it only to provide their service to us.
WHERE IT IS HELD
Some of our service providers store information outside New Zealand. Our quoting and production system is hosted in Australia, and our website and email services are hosted in the United States and other countries. We use providers that are bound by privacy laws or contracts that give protection comparable to the Privacy Act 2020.
COOKIES AND ANALYTICS
Our website uses cookies and similar tools to remember your settings, to measure traffic and to see which pages are used, so we can improve the site. The statistics are aggregated and do not identify you. You can block cookies in your browser; some parts of the site may then not work.
SECURITY
We keep personal information behind passwords and access controls, limit it to the staff who need it for their work, and keep backups. If a privacy breach is likely to cause serious harm, we will tell the people affected and notify the Office of the Privacy Commissioner, as the Privacy Act 2020 requires.
HOW LONG WE KEEP IT
We keep order, invoice and account records for at least seven years, as tax law requires, and other information only as long as we need it for the purposes above. After that it is deleted or made anonymous.
YOUR RIGHTS
You may ask to see the personal information we hold about you and ask us to correct it. Write to sales@ascentprint.co.nz or to the address above. We respond within 20 working days. There is no charge for a request.
COMPLAINTS
If you have a concern about how we have handled your information, contact our Privacy Officer at sales@ascentprint.co.nz or (09) 570 1865 and we will look into it. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner at privacy.org.nz.
CHANGES
We may update this statement from time to time. The current version is always on this page. Our Terms of Trade (ascentprint.co.nz/terms) explain how we use account and credit information, and this statement is read with them.